Privacy Policy

Totino Plumbing Services is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy outlines how we collect, use, and store your information in accordance with the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information when you:

Contact us via phone, email, or our website
Submit an online inquiry or booking
Leave a review or testimonial
Interact with our Google Business Profile or social media pages

This information may include your name, contact details (phone number, email address), service address, and details about your plumbing needs.

2. How We Use Your Information

Your personal information is used to:

Respond to your inquiries or service requests
Book and complete plumbing services
Provide quotes and follow-up communication
Improve our services and customer experience
Send appointment reminders or updates

We do not sell or share your information with third parties for marketing purposes.

3. Storage and Security

We store your information securely, and take reasonable steps to protect it from unauthorised access, misuse, or loss. Information is stored digitally and/or in secure physical files.

4. Access and Correction

You can request access to the personal information we hold about you and ask for corrections if the information is inaccurate or outdated. Please contact us using the details below.

5. Website and Cookies

Our website may use cookies and analytics tools (e.g., Google Analytics) to improve performance and user experience. These tools do not collect personally identifiable information.

6. Third-Party Links

Our website may contain links to external websites (e.g., product suppliers). We are not responsible for the privacy practices of these third-party sites.

7. Updates to This Policy

We may update this policy from time to time. Any changes will be published on our website.

8. Contact Us

Email: Totinoplumbingservices@gmail.com
Phone: 0424 013 160
Location: Montmorency, VIC, Australia